Frequently asked questions

Here is a list of the most frequently asked questions to Efteling. Do you not find the answer to your question? Please contact us.

Coronavirus


What measures are taken when re-opening?
What measures are taken when re-opening?
What about visitors who already have their entrance tickets and booking online for a visit?
What about visitors who already have their entrance tickets and booking online for a visit?
I have booked an overnight stay at one of Efteling’ Theme Park Resorts properties. What should I know?
I have booked an overnight stay at one of Efteling’ Theme Park Resorts properties. What should I know?
Do I need to book tickets for the park if I have booked an overnight stay in one the Efteling accommodations?
Do I need to book tickets for the park if I have booked an overnight stay in one the Efteling accommodations?
I have an Efteling Annual Pass, how and when can I visit the theme park?
I have an Efteling Annual Pass, how and when can I visit the theme park?
I am an Annual Pass holder, I do not live in the Netherlands and can’t visit Efteling because the borders are still closed. What happens to my Annual Pass?
I am an Annual Pass holder, I do not live in the Netherlands and can’t visit Efteling because the borders are still closed. What happens to my Annual Pass?
Are the restaurants open?
Are the restaurants open?
When can I visit the international show CARO again?
When can I visit the international show CARO again?
Can I cancel my purchased tickets for CARO? Or change the date?
Can I cancel my purchased tickets for CARO? Or change the date?
I bought a ticket via www.efteling.com. Can I cancel my order now?
I bought a ticket via www.efteling.com. Can I cancel my order now?
I bought a birthday ticket for the Efteling. Can I cancel my order now?
I bought a birthday ticket for the Efteling. Can I cancel my order now?

Efteling Park


Can I return my entrance ticket purchased online?
Can I return my entrance ticket purchased online?
Can I bring food and drinks in the park?
Can I bring food and drinks in the park?
Where can I eat gluten-free in the park?
Where can I eat gluten-free in the park?
How long are my entry tickets valid?
How long are my entry tickets valid?
I have lost my ticket. What should I do?
I have lost my ticket. What should I do?
Are pets allowed in the park?
Are pets allowed in the park?

Efteling Village Bosrijk


Is there a pool at Efteling Village Bosrijk?
Is there a pool at Efteling Village Bosrijk?
Is Efteling a registered participant of SGR?
Is Efteling a registered participant of SGR?
Can I visit Efteling the day of my arrival and departure?
Can I visit Efteling the day of my arrival and departure?
Is barbecuing or table-top grilling allowed in Holiday Village Efteling Bosrijk?
Is barbecuing or table-top grilling allowed in Holiday Village Efteling Bosrijk?
Are pets allowed in Efteling Village Bosrijk?
Are pets allowed in Efteling Village Bosrijk?
Is it free to park at Efteling Village Bosrijk?
Is it free to park at Efteling Village Bosrijk?
What are the check-in and check-out times?
What are the check-in and check-out times?

Efteling Hotel


Is Efteling a registered participant of SGR?
Is Efteling a registered participant of SGR?
What time are the check-in and check-out times?
What time are the check-in and check-out times?
Is it free to park at the Efteling Hotel?
Is it free to park at the Efteling Hotel?
Is there a luggage room at the Efteling Hotel?
Is there a luggage room at the Efteling Hotel?

Efteling Loonsche Land


Is there a swimming pool at Holiday village Efteling Loonsche Land?
Is there a swimming pool at Holiday village Efteling Loonsche Land?
Is Efteling a registered participant of SGR?
Is Efteling a registered participant of SGR?
During the arrival day, can I visit the Efteling Park earlier?
During the arrival day, can I visit the Efteling Park earlier?
Is barbecuing or table-top grilling allowed in Holiday Village Efteling Loonsche Land?
Is barbecuing or table-top grilling allowed in Holiday Village Efteling Loonsche Land?
Are pets allowed in Holiday village Efteling Loonsche Land?
Are pets allowed in Holiday village Efteling Loonsche Land?
Is parking free at Holiday village Efteling Loonsche Land?
Is parking free at Holiday village Efteling Loonsche Land?
What are the check-in and check-out times?
What are the check-in and check-out times?

Efteling gift card


What is the Efteling gift card?
What is the Efteling gift card?
How to use the Efteling gift card?
How to use the Efteling gift card?
What amount can be charged on the gift card?
What amount can be charged on the gift card?
Can the gift card be used by everyone?
Can the gift card be used by everyone?
Can I use the gift card for multiple purchases?
Can I use the gift card for multiple purchases?
Can a purchase be made with multiple Efteling gift cards?
Can a purchase be made with multiple Efteling gift cards?
Can I redeem the Efteling gift card for cash?
Can I redeem the Efteling gift card for cash?
The remaining balance on my gift card is lower than the value of my purchase. Can I use any other method of payment in addition to the gift card?
The remaining balance on my gift card is lower than the value of my purchase. Can I use any other method of payment in addition to the gift card?