Frequently asked questions 

The indoor swimming pool ‘Badhuys’ is composed of three pools: a paddling pool (0-3 years), a small pool (4-7 years), and a large swimming pool (250 m with a depth of 120 cm).

Yes, de Efteling B.V. (Chamber of Commerce registration number 18122297) is a registered participant of SGR. You can verify this on www.sgr.nl. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

The Consumer contribution SGR is a contribution that has to be paid to the foundation 'Stichting Garantiefonds Reisgelden'. The contribution is a consequence of the coronavirus crisis. SGR has issued more guarantees than usual due to the large number of cancellations and the increasing number of bankruptcies of travel organisations. With the extra contribution, SGR wants to ensure that consumers are protected in the future when travel organisations go bankrupt.

Per accommodation booking, you pay an additional amount of €5 for a hotel booking (including family rooms at Bosrijk) and €10 for a holiday house.

Yes, it is possible. On your days of arrival and departure, you have access to all facilities. You can leave your luggage in your car on the parking. For your valuables, you can use the lockers near the reception.

Barbecuing is only allowed in the outdoors, with an electric barbecue. You can cook your own food indoors or outdoors using an electric table-top grill. Other types of barbecue and table-top grills are not permitted due to fire safety. If you wish to use a table-top grill inside, we recommend that you ventilate the accommodation well during meals so that the smoke detectors do not go off.

Yes, dogs are allowed to stay in the Holiday Village Efteling Bosrijk (at an additional cost) with the exception of the family rooms and the low-allergen holiday houses. Please mention the presence of your dog during your booking. Dogs must be leashed in Efteling Village Bosrijk. Please note that for hygiene reasons, dogs are not allowed in the aquatic center ‘Badhuys’ or in the ‘Poorthuys’.

Please note: Efteling has no shelter where you can leave your dog during your visit. While you are visiting Efteling theme park, your dog may stay in your accommodation if they are in a cage. Please bear in mind that you will only have access to your accommodation from 4.00 pm on your arrival day and you must leave the accommodation at 10.30 am on your departure day.

Yes, parking is free for guests staying at Efteling Village Bosrijk. Cars are not allowed inside Efteling Village Bosrijk, except for loading and unloading luggage. Parking is allowed for guests staying in the adapted accommodation.

The accommodation is accessible from 4 p.m. It is not possible to access earlier. On the departure day you must vacate the accommodation before 10.30 a.m. You can enter the theme park and have access to the various facilities before and after those hours during the days of arrival and departure.

No, Holiday village Efteling Loonsche Land does not offer a swimming pool. The indoor swimming pool 'Badhuys' at Holiday village Efteling Bosrijk is only accessible for Efteling Bosrijk and Efteling Wonder Hotel guests. There are no tickets available for the 'Badhuys'.

Yes, de Efteling B.V. (Chamber of Commerce registration number 18122297) is a registered participant of SGR. You can verify this on www.sgr.nl. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

The Consumer contribution SGR is a contribution that has to be paid to the foundation 'Stichting Garantiefonds Reisgelden'. The contribution is a consequence of the coronavirus crisis. SGR has issued more guarantees than usual due to the large number of cancellations and the increasing number of bankruptcies of travel organisations. With the extra contribution, SGR wants to ensure that consumers are protected in the future when travel organisations go bankrupt.

Per accommodation booking, you pay an additional amount of €5 for a hotel booking (including family rooms at Bosrijk) and €10 for a holiday house.

Yes, this is possible. On your days of arrival and departure, you have access to all facilities of Holiday village Efteling Loonsche Land. You can leave your luggage in your car at the secluded parking lot. Besides that, it is possible to use the lockers near the reception of Efteling Loonsche Land.

No, you are not allowed to table-top grill, barbecue or Pizzarette indoors or outdoors at Holiday Village Efteling Loonsche Land. Electric barbecues are also not permitted.

Dogs are only allowed in the holiday houses (at an additional cost), except for the low-allergen holiday houses. There is a maximum of two dogs. Other pets are not allowed.

There are no special areas to walk your dog at Holiday village Efteling Loonsche Land. You can only walk your dog at the Loonsche Land nature reserve and not at the holiday village. Dogs can only stay behind at the holiday houses in a crate.

If there is any damage (due to pollution, destruction or otherwise) to Efteling property caused by the dog (s) we are charging extra costs.

Please note: Efteling has no shelter where you can leave your dog during your visit. While you are visiting Efteling theme park, your dog may stay in your accommodation if they are in a cage. Please bear in mind that you will only have access to your accommodation from 4.00 pm on your arrival day and you must leave the accommodation at 10.30 am on your departure day.

Guests of Holiday village Efteling Loonsche Land can park for free at the parking lot nearby. You can use this parking lot all days of the overnight stay.

The accommodation is accessible from 4 p.m. It is not possible to access earlier. On the departure day you must vacate the accommodation before 10.30 a.m. You can enter the theme park and have access to the various facilities before and after those hours during the days of arrival and departure.

No, but as a guest of Efteling Wonder Hotel you may use the Badhuys indoor splash pool in Holiday Village Efteling Bosrijk.

Yes, de Efteling B.V. (Chamber of Commerce registration number 18122297) is a registered participant of SGR. You can verify this on www.sgr.nl. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

The Consumer contribution SGR is a contribution that has to be paid to the foundation 'Stichting Garantiefonds Reisgelden'. The contribution is a consequence of the coronavirus crisis. SGR has issued more guarantees than usual due to the large number of cancellations and the increasing number of bankruptcies of travel organisations. With the extra contribution, SGR wants to ensure that consumers are protected in the future when travel organisations go bankrupt.

Per accommodation booking, you pay an additional amount of €5 for a hotel booking (including family rooms at Bosrijk) and €10 for a holiday house.

You may use all of Efteling Wonder Hotel's facilities on the day of your arrival and departure. You can leave your luggage in your car at the secluded parking lot. You can also leave your bags in the luggage room at the reception of Efteling Wonder Hotel.

Yes, Efteling Wonder Hotel has a special theme park entrance for hotel guests. As a hotel guest, you can follow a route from the Efteling Wonder Hotel car park to the special theme park entrance.

Check in is from 16.00. If you arrive at the Efteling Wonder Hotel earier, unfortunately, you will not be able to access the room(s) until 3pm. The entrance tickets to the theme park will, together with all other Efteling documents, be sent to your home. However, if you have not received any documents, don’t worry, you can pick the entrance tickets up at your accommodation’s reception when you arrive, they will be available for collection from 09:00. Check out is 10.30, so please vacate the room by this time. The facilities of the Efteling Wonder Hotel and theme park can be used all day, from day of arrival up until you depart on your departure day.

Yes, parking is free for guests staying at Efteling Wonder Hotel throughout the duration of their stay.

Yes, the hotel has a luggage room and lockers you can use for free. On your arrival and departure days, you can leave your luggage in this room. The luggage room is not secured, and its use is at your own risk.

The Efteling gift card has the same form and is used in the same way as a credit card. The Efteling gift card can be loaded with min. €5 and max. €150 and can be used anywhere in Efteling where an electronic payment terminal is present (with the exception of the order kiosks in the Efteling and the pizza delivery in Holiday Village Efteling Bosrijk and Efteling Loonsche Land). The Efteling gift card can be used online to buy tickets (with the exception of group and school trip tickets) and Efteling annual passes, to book a stay, or to pay the remaining balance in your Efteling account.

Did not you spend everything during your visit to Efteling? No problem! The balance on the Efteling gift card remains valid for 3 years after purchase. The remaining amount of the purchase can be settled with a regular means of payment. Gift cards cannot be exchanged for cash and cannot be exchanged or redeemed.

Yes, you can use an Efteling gift card online to buy tickets (with the exception of group and school trip tickets) and Efteling annual passes, to book a stay, or to pay the remaining balance in your Efteling account.

Yes, you can buy Efteling tickets (with the exception of group and school trip tickets) with an Efteling gift card, both online and at the Visitor Service Centre. If the balance of the gift card is insufficient for the purchase, you will have to pay the remaining amount in some other way.

The use of the gift card is simple, just hand it over when you pay at the checkout and the amount of the purchase is debited from your card. If the remaining balance is not enough for the purchase, you can pay the rest of the amount with another payment method. An overnight stay at the Efteling Hotel, Holiday Village Efteling Bosrijk or Holiday Village Efteling Loonsche Land can also be (partially) paid for with the gift card and can be done online when making your booking or afterwards when paying the remaining amount in My Efteling.

Gift cards are valid for three years after activation. You can check the expiry date and remaining balance using the balance checker.

Gift cards can be purchased from several locations within the World of Efteling. Cards are available at the following locations: the Visitor Service Centre at the park entrance, the shops inside the park, the Efteling Theatre, the Efteling Wonder Hotel, and Efteling Bosrijk and Efteling Loonsche Land.

Outside the World of Efteling, gift cards are available from Plus and Albert Heijn supermarkets and Primera and Bruna stores in the Netherlands. Visitors in the Netherlands and Belgium can purchase gift cards from the following websites:

• Cardman.nl
• Primera.nl (addresses in the Netherlands only)

The Efteling gift card can be loaded with min. €5 and max. €150. If you want to charge a higher amount, you must use multiple gift cards.

You can check your gift card balance with the balance checker.

No name is recorded on the gift card; it can therefore be used by everyone.

Yes, if there is a remaining balance on the gift card and the validity of the gift card has not expired, it can be used for multiple purchases. You can check the expiry date and the remaining balance of your Efteling gift card via the balance checker.

Yes, if there is a remaining balance on the gift card and if the validity of the gift card has not expired, a purchase can be paid with several Efteling gift cards. You can check the expiration date and remaining balance of your Efteling gift card via the balance checker.

No, gift cards can only be used at Efteling for the available products and cannot be exchanged for cash.

Yes, if the remaining balance on your gift card is not enough to pay for your purchase, you will be asked to pay for the remaining amount with another payment method.

The security code is behind the scratch-off panel on the back of the gift card.