Corona guidelines in the World of Efteling

Visit Efteling safely


Happily, the gates of Efteling may open again soon! Of course, we will do everything we can to make sure you are safe during your visit to the World of Wonders. The Dutch RIVM guideliness will be maintained in the theme park as well as in our accomodation. In addition, we will follow the guidelines of the industry protocol 'De Club van Elf en de Nederlandse Vereniging van Dierentuinen: 'Going out safely together'.

When making any travel plans, please take into account the national guidelines of the country you live in. When you are in the Efteling theme park or when you are staying in our accomodation, the Dutch RIVM (health authority) guidelines will apply. 

Safe together

There are special guidelines to make sure we can be safe together
  • We will ensure 1.5 metres distance between households 
    We welcome only a limited number of guests at a time and only those with an online reservation. We will limit numbers per location, so the number of people is always appropriate.
  • We will provide extra hygiene measures
    We will wear personal protective equipment where necessary. We will disinfect important contact points and clean more frequently. We will offer central hand sanitation points.
  • We will provide sufficient and clear information
    We have visible, knowledgeable and trained colleagues. We will provide clear information, instructions and signposting. We will speak to guests if the regulations are not observed.

Efteling Park

The main safety guidelines

There are special guidelines to make sure we can be safe together
  • Wash your hands on a regular basis.
  • Maintain social distancing (1.5 meters from other visitors).
  • Please go home if you have any health complaints or symptoms (cold, runny nose, sneezing, sore throat, mild cough or fever). Please go home if someone in your household has a fever (from 38 ° C) and/or when someone in your household is short of breath.
  • Pay with pin or contactless.
  • Follow our instructions.

What can you expect? This is what your visit to Efteling will look like


A visit to Efteling will be different than it used to be. In this video, Pardoes, Pepijn and Efteling employee, Natascha, will show wyou hat is needed to guarantee your own health and safety as well as that of our employees. By adhering to these guidelines, we can ensure a safe day out - together. 

Frequently asked questions and guideliness - General


What does Efteling understand by the definition household?
What does Efteling understand by the definition household?
No access with health problems/cold-like symptoms/fever
No access with health problems/cold-like symptoms/fever
How does Efteling ensure a distance of 1.5 metres between households?
How does Efteling ensure a distance of 1.5 metres between households?
How does Efteling limit the number of guests at the same time?
How does Efteling limit the number of guests at the same time?
How does the first aid and in-house emergency response service act?
How does the first aid and in-house emergency response service act?
Why can I only buy tickets online and do I need to book a day and time slot?
Why can I only buy tickets online and do I need to book a day and time slot?
What measures can I take myself?
What measures can I take myself?
Explanation of waiting areas
Explanation of waiting areas
Pay with PIN or contactless
Pay with PIN or contactless
Additional hygiene measures taken
Additional hygiene measures taken
Visible markings
Visible markings
Follow our instructions
Follow our instructions
Separate entrances and exits
Separate entrances and exits
Avoid busy points
Avoid busy points

Frequently asked questions and guideliness - Main entrance


How do you prevent the visitors' service centre and ticket control from becoming too busy?
How do you prevent the visitors' service centre and ticket control from becoming too busy?
How are tickets checked if employees have to keep their distance?
How are tickets checked if employees have to keep their distance?
Will there be no congestion after ticket control?
Will there be no congestion after ticket control?
Can I still rent a wheelchair or pushchair?
Can I still rent a wheelchair or pushchair?
Can I still use the dog kennel?
Can I still use the dog kennel?
Can I use the cloakroom?
Can I use the cloakroom?

Efteling-attractions

The main safety guidelines

Keep in mind the special safety guidelines for attractions
  • Maintain social distancing (1.5 meters from other visitors).
  • There are red and white zones in the waiting line. Please wait in the white zone with your household. Make sure the red zone is empty in order to keep your distance.
  • It is not possible to choose your seat. All seats are allocated.
  • Please leave the attraction as soon as possible when your ride has finished. Maintain all safety measures!
  • Because of the safety measures, you have to get in and out by yourselves. Employees cannot help physically.
  • The Single Rider queue and Babyswitch are not available at the moment. You are not able to leave the queue and attraction in the meantime.
  • Follow any safety instructions.

Frequently asked questions and guideliness


How do you remotely check the safety bars?
How do you remotely check the safety bars?
How are guests distributed at attractions?
How are guests distributed at attractions?
How do you ensure sufficient distance at shows?
How do you ensure sufficient distance at shows?
Can employees still help guests board attractions?
Can employees still help guests board attractions?
Can I still use the baby switch?
Can I still use the baby switch?
Are the Single Rider queues open?
Are the Single Rider queues open?
How do you ensure the flow at the attractions?
How do you ensure the flow at the attractions?
How can we visit the Fairytale Forest with 1.5 metres distance from other households?
How can we visit the Fairytale Forest with 1.5 metres distance from other households?
Can I leave (pre)shows and attractions early?
Can I leave (pre)shows and attractions early?
How do you prevent congestion in queues?
How do you prevent congestion in queues?
How do you keep objects (railings, fences, safety bars etc.) that get touched a lot clean?
How do you keep objects (railings, fences, safety bars etc.) that get touched a lot clean?

Efteling-restaurants

The main safety guidelines

Keep in mind special safety guidelines for restaurants
  • Maintain social distancing (1.5 meters from other visitors).
  • Pay with pin or contactless.
  • All catering establishments are open for take away only. To make sure all safety measures can be maintained, the assortment, on offer, has been adapted in some of the locations. 

Frequently asked questions and guideliness


Table markings / How do you ensure sufficient distance on the terraces?
Table markings / How do you ensure sufficient distance on the terraces?
What does a catering order look like?
What does a catering order look like?
Do you offer the entire catering product range?
Do you offer the entire catering product range?
Can guests also order via the Efteling app?
Can guests also order via the Efteling app?
How do you monitor the 1.5m distance in public places?
How do you monitor the 1.5m distance in public places?

Efteling-souvenir shops

The main safety guidelines

Keep in mind special safety guidelines for shops
  • A maximum number of visitors are allowed in the shops at a time. 
  • Maintain social distancing (1.5 meters from other visitors).
  • Only one person per household is allowed to visit the shop at one time.
  • Pay with pin or contactless.
  • Using a shopping basket is mandatory.
  • Only touch the product you want to buy. 
  • Follow any safety instructions.
  • Enter and leave the shops via the entrances and exits indicated.

Frequently asked questions and guideliness


Do you have a maximum number of visitors in the souvenir shops?
Do you have a maximum number of visitors in the souvenir shops?
Is it possible to order Efteling items online?
Is it possible to order Efteling items online?
How do you ensure that not too many people want to look at the same products at the same time?
How do you ensure that not too many people want to look at the same products at the same time?
What measures do you take in the souvenir shops?
What measures do you take in the souvenir shops?
Is the Game Gallery open?
Is the Game Gallery open?
Are attraction photos available?
Are attraction photos available?

Efteling-toilets

The main safety guidelines

Keep in mind special safety guidelines for toilets
  • You are going in with your entire household. Inside, everyone can use their own toilet cubicle. 
  • Try not to stay in the toilet cubicle any longer than necessary. 
  • Make sure you wash your hands properly after going to the toilet. 

Frequently asked questions and guideliness


You visit the building with your own household, everyone has their own cubicle
You visit the building with your own household, everyone has their own cubicle
Use as quickly as possible
Use as quickly as possible
Wash hands after visiting the toilet
Wash hands after visiting the toilet
What are the RIVM rules for washing your hands?
What are the RIVM rules for washing your hands?
Possibly closed facilities
Possibly closed facilities
Extra cleaning
Extra cleaning
Open doors
Open doors
No guests during cleaning
No guests during cleaning

First Aid

Frequently asked questions and guideliness


How does the first aid and in-house emergency response service act?
How does the first aid and in-house emergency response service act?

Visitors with disabilities

Frequently asked questions and guideliness


What will change for guests with a disability?
What will change for guests with a disability?
How can disabled guests visit the park?
How can disabled guests visit the park?
How can disables guests buy their entrance tickets?
How can disables guests buy their entrance tickets?
Can guests with disabilities still visit attractions through a separate entrance?
Can guests with disabilities still visit attractions through a separate entrance?
Which attractions are currently less accessible?
Which attractions are currently less accessible?
Why are some attractions less accessible now?
Why are some attractions less accessible now?
Can my service or guide dog still come along?
Can my service or guide dog still come along?
Can I also rent a wheelchair now and where?
Can I also rent a wheelchair now and where?

Efteling Hotels & Resorts

The main safety guidelines

There are special guidelines to make sure we can be safe together
  • Wash your hands on a regular basis.
  • Maintain social distancing (1.5 meters from other visitors).
  • Please go home if you have any health complaints or symptoms (cold, runny nose, sneezing, sore throat, mild cough or fever). Please go home if someone in your household has a fever (from 38 ° C) and/or when someone in your household is short of breath.
  • Pay with pin or contactless.
  • Follow our instructions.

Frequently asked questions and guideliness


Do I need to book tickets for the park if I have booked an overnight stay in one of the Efteling accommodations?
Do I need to book tickets for the park if I have booked an overnight stay in one of the Efteling accommodations?
Which groups of people are allowed to stay with us?
Which groups of people are allowed to stay with us?
No access with health problems/cold-like symptoms/fever
No access with health problems/cold-like symptoms/fever
What happens if I get sick during my stay?
What happens if I get sick during my stay?
Call rather than drop by reception
Call rather than drop by reception
When can guests use the Eethuys restaurant?
When can guests use the Eethuys restaurant?
No Mr Sandman
No Mr Sandman
Is the indoor water playground at the Badhuys open?
Is the indoor water playground at the Badhuys open?
Kleyn Waerenhuys grocer's shop closed
Kleyn Waerenhuys grocer's shop closed
No Efteling train
No Efteling train
Is the Efteling Theatre open?
Is the Efteling Theatre open?
Cleaning: by phone only, send photos
Cleaning: by phone only, send photos
Technical: only when strictly necessary, guests not in accommodation during work
Technical: only when strictly necessary, guests not in accommodation during work
What measures are taken in communal areas such as the Eethuys restaurant and the Poorthuys?
What measures are taken in communal areas such as the Eethuys restaurant and the Poorthuys?
Has anything changed in the houses themselves?
Has anything changed in the houses themselves?
Adjacent houses open?
Adjacent houses open?
Adjustments to playgrounds?
Adjustments to playgrounds?
Golf park: open
Golf park: open