How to visit the themepark safely during the corona period

Frequently asked questions about reserving your visit

How do I cancel a resevation?

How do I cancel a resevation?

If something unexpected has come up and you are unable to visit Efteling on the chosen time slot? Then please cancel your reservation. 

There are 3 options to cancel your reservation:

• At the bottom of the confirmation email you will find a link that you can use to cancel your tickets.
• You can cancel your reservation via the 'My Efteling' account that you created to make the reservation. 
• Use the latest version of the Efteling app.

Did this answer your question?

Yes No

Is it possible to change my reservation?

Is it possible to change my reservation?

Sorry it's not possible to change your reservation to another date or with a different number of people. However, it is possible to make a new reservation.

Did this answer your question?

Yes No

Am I allowed to access the park if I am a little later than my actual time slot reservation?

Am I allowed to access the park if I am a little later than my actual time slot reservation?

Your booking can only be scanned within the period that you reserved. So don't come too early, but certainly not too late! Take into account traffic jams and other unforeseen circumstances. Are you early? Wait at a suitable distance from the entrance or stay in your car. Are you late? Then come to the entrance and keep an appropriate distance. You may have to wait longer than usual.

Did this answer your question?

Yes No

How can I order tickets with a promotional code?

How can I order tickets with a promotional code?

Unfortunately it is not possible to redeem your promotional code when booking a time slot. We recommend reserving a time slot before ordering tickets. Choose 'I already have entrance tickets' to reserve a time slot first. After, redeem your promotional code via the promotional code page.

Did this answer your question?

Yes No

Can I buy tickets at the entrance?

Can I buy tickets at the entrance?

It is not possible to buy your tickets at the main entrance as all cash desks are closed till further notice. If you wisht to visit Efteling but do not yet have any tickets, choose 'I would like to buy entrance tickets' to buy tickets during your time slot reservation. 

Did this answer your question?

Yes No

We would like to visit Efteling with a group that is a mixture of Annual Pass holders and people with regular entrance tickets. Is it possible to reserve an arrival time slot together?

We would like to visit Efteling with a group that is a mixture of Annual Pass holders and people with regular entrance tickets. Is it possible to reserve an arrival time slot together?

Unfortunately, it is not possible to make a single time slot reservation for a mixed group, i.e. when some have an Annual Pass and others have regular entrance tickets. You will need to make two separate time slot reservations and access the park at the specified time of your own time slot.

Did this answer your question?

Yes No

Is it possible to make multiple reservations in advance?

Is it possible to make multiple reservations in advance?

No, it is not possible to make multiple reservations in advance. This is only possible after your reserved visit has taken place.

Did this answer your question?

Yes No

Do I receive a discount if I am only able to choose a timeslot later on the day?

Do I receive a discount if I am only able to choose a timeslot later on the day?

No, you will not receive a discount if you can only choose a timeslot later on in the day. Unfortunately, there are only a limited number of timeslots available each day. If the timeslot of your choice is already taken you should choose another day to make the most out of your visit. 

Did this answer your question?

Yes No

What if the limit for one day has been reached?

What if the limit for one day has been reached?

In case a day is 'fully booked', it can no longer be clicked on in the calendar. This means that your booked time slot is always guaranteed.

Did this answer your question?

Yes No

What if all of a sudden I decide I want to visit Efteling?

What if all of a sudden I decide I want to visit Efteling?

Visiting without a booking is unfortunately not possible. You should always buy tickets online in advance and book a time slot so that we can receive the limited number of guests safely. Cancellation is free of charge and is currently only possible in the Efteling app.

Did this answer your question?

Yes No

How do I know which attractions are open and which are not?

How do I know which attractions are open and which are not?

Please read the specific corona virus safety measures for attractions before you visit Efteling. In addition, keep an eye on the Efteling app for up-to-date information.

Did this answer your question?

Yes No

Do I have to make a reservation for an attraction visit as well?

Do I have to make a reservation for an attraction visit as well?

Please read the specific corona virus safety measures for attractions before you visit Efteling. In addition, keep an eye on the Efteling app for up-to-date information.

Did this answer your question?

Yes No

Can I take shelter in bad weather?

Can I take shelter in bad weather?

Due to the safety measures in place, there is only limited space available indoors. If bad weather is forecast, we advise you to bring your own umbrella, rain mac or poncho. 

Did this answer your question?

Yes No