Terms and Conditions Efteling Digital Voucher

Efteling Digital Voucher (corona-voucher)


On the advice of the government and in co-ordination with the Safety Regions of Brabant, the Efteling Theme Park is closed until further notice. We are currently unable to specify an opening date. We will inform you about the ongoing situation via our website. Holiday Village Efteling Bosrijk will open its doors again on May 8th, in an adapted form. More information will follow later. Holiday Village Efteling Loosnche Land and Efteling Hotel will remain closed until further notice.

You have booked a stay at Holiday Village Efteling Bosrijk, Holiday Village Efteling Loonsche Land or Efteling Hotel with an arrival date up to and including 19 May 2020 (or for exceptional cases approved by the Efteling according to specific coronavirus measures).

Due to these exceptional circumstances, we offer the following possibilities:

  • 1) You keep your original date of arrival. You will be offered a different, cheaper rate, without park access. If you stay in Efteling Hotel or Holiday Village Efteling Loonsche Land, the booking can be transferred to Holiday Village Efteling Bosrijk. Please note: the price of an Efteling ticket combined with an overnight stay has a different rate than a separate Efteling ticket.
  •  2) We would like to move the reservation to an alternative date. If the new reservation value is lower, you will receive the remaining amount on an Efteling gift card. If the reservation value is higher, the remaining amount can be paid via the usual payment methods.
  • 3) If you cannot book an alternative date yet, you will receive a digital voucher worth the total amount already paid for the original booking. The balance of the digital voucher can be found in your Efteling-account. This voucher can be used to book your next stay at Efteling Hotels & Resorts.

The following modified terms and conditions apply to the above options:

  • The voucher is valid for the modification of bookings with an original arrival date between 16 March and 19 May 2020
  • The new arrival date must be before 1 July 2021
  • The new booking is subject to the price available at the time of making this new booking
  • If the new reservation value is lower, you will receive the remaining amount on an Efteling gift card
  • If the reservation value is higher, the remaining amount can be paid via the usual payment methods
  • It is possible to spend the voucher until 8 April 2021 at the latest
  • After making the new reservation with this voucher, it is not possible to cancel the reservation
  • It is possible to change the new reservation once (until arrival July 1, 2021)
  • The voucher cannot be transferred
  • The total amount already paid is the value of the voucher
  • This voucher is not valid for changes in bookings after 19 May 2020
  

This concerns a voucher to which the SGR (Stichting Garantiefonds Reisgelden) guarantee scheme applies in accordance with the board decision of 16 March 2020 due to the coronavirus.

The information and balances have been compiled by Efteling with care and attention. Nevertheless, it is possible that the information and/or balances are incomplete and/or incorrect. Efteling accepts no liability for any damage resulting from the incorrect presentation of information and/or balances.