Frequently asked questions

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Frequently asked questions

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• Is there a height restriction for certain attractions?
• When is the park busiest and do you have any tips for avoiding long queues?
• Is it possible to obtain a map of Efteling before visiting the park?
• Where can I buy the music from Efteling’s attractions such as Villa Volta, creepy castle ‘Spookslot and Carnaval Festival?
• What are the park’s opening times?
• Is it possible to receive more detailed technical information concerning rides or receive information on coming attractions?
• Where can I buy tickets?
• How long are my entrance tickets valid for?
• Do I need to reserve my entrance tickets in advance?
• How can I order online?
• Can I order tickets for senior citizens (60+) and disabled visitors online?
• Why do I need to supply my personal details when purchasing tickets online?
• What will Efteling do with my personal details?
• The ticket I printed has been torn, creased or folded. What should I do?
• The cartridge in my printer ran out while I was printing the ticket. What should I do?
• The paper jammed while I was printing my ticket. What should I do?
• Can I print my ticket on any size paper?  
• Will my ticket be valid if I print it in black and white?
• My printer has broken. What should I do?
• Can I still buy tickets online if I do not own a printer?
• I have lost my ticket. What should I do?
• I have lost the confirmation email I need to print my ticket.
• I have ordered too many tickets. Will I get my money back?
• I was unable to complete my payment online. What should I do?
• Where can I lodge a complaint about ordering online?

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